Create and update extensions and DID’s in GoToConnect and they are automatically textable and tracked by Purple Cloud with calls showing up in Purple Cloud’s extensive reporting and your CRM and other analytics tools including DealerSocket, eLEAD, VinSolutions and many many more.
GoToConnect’s, Purple Cloud’s, your CRM’s or any click-to-call technology can be used interchangeably, or you can simply pick up the phone and dial. All calls inbound or outbound are automatically tracked.
Phone system, call tracking, texting, chat, Facebook messenger... all communication in one omnichannel platform.
GoToConnect-integrated Purple Cloud call tracking is typically half the price of traditional call tracking because the phone carrier fees have been cut in half.
Record all information (audio, transcription, source, customer contact info, etc.) for landline and cell phone calls.
All landlines are textable and all employee cell phone work texts are tracked.
Chats can be received from mobile and desktop websites and can be answered on behalf of dealer along with text messages.