Built for every seat in the dealership.
Sales, BDC, service, parts and the group office all live on the phone. Purple Cloud gives each of them the view they need, from the same calls, texts and voicemails.
Turn more phone ups into showroom appointments.
Every sales call answers the same questions: did we ask for the appointment, did we invite them in, did we set it? Purple Cloud answers them on every call, for every salesperson and BDC agent.
- See the funnel from live conversation to offered, invited and scheduled appointments
- Coach with real calls, flagged for manager review when something went wrong
- Grade every agent against their department, weighted toward appointments set
- Run the BDC queue with abandon rate, wait times and calls answered in under 30 seconds
- Keep the CRM complete, with every call, text, recording and AI summary posted automatically
- One number per salesperson: customers can text back the person who just called them
- No more "I forgot to use click-to-call": every call is tracked, however it's dialed
Stop losing repair orders to voicemail.
Service phones ring hardest when the drive is busiest. Purple Cloud shows every missed call and voicemail, tracks whether someone called back, and flags upset customers before they write a review.
- Every outbound call tracked, even though service and parts rarely use click-to-call
- Missed-call and voicemail reports by advisor, department and store
- Returned-call tracking and voicemail return rate, updated automatically
- Unhappy-caller alerts with the recording, transcript and AI summary
- Appointment asks on every service call, so booking on the phone becomes a habit
- Texts from each advisor's own number, so customers who can't talk can still book
| Time | Customer | Status |
|---|---|---|
| 8:02 AM | (512) 555-0161 | Returned · 9 min |
| 8:15 AM | Sarah J. | Returned · 22 min |
| 11:48 AM | Victor N. | Not returned |
| 12:20 PM | (512) 555-0174 | Voicemail · open |
| 4:51 PM | Dana K. | Returned · 5 min |
Every rooftop, measured the same way.
When every store reports differently, nobody can compare them. Purple Cloud rolls every call up from the employee to the department, the store and the group, so the group office sees one consistent picture.
- Multi-store summary and store-versus-store reports
- Executive summaries and weekly group reports by email
- Store switching for managers who oversee more than one rooftop
- Custom reports built around how your group runs
- One price per dealership, counted by CRM dealer ID, so shared stores count once
| Store | Answered | Unique missed | Appts |
|---|---|---|---|
| Lakeview | 94% | 11 | 63 |
| Westside | 92% | 16 | 57 |
| North Hills | 87% | 29 | 44 |
| Downtown | 79% | 47 | 31 |
| Group | 88% | 103 | 195 |
Know which campaigns start real conversations.
Clicks and form fills are only half the story. Purple Cloud reports calls by tracking number and source, and AI notes the vehicle and price each caller asked about.
- Calls by tracking number and number name, so every source is labeled
- Vehicle and price interest pulled from the conversation itself
- Google Analytics 4 events and Tableau and Power BI for your own dashboards
| Source | Calls | Appts |
|---|---|---|
| Paid search | 71 | |
| Website | 58 | |
| Third-party listings | 33 | |
| Social | 17 | |
| Direct mail | 9 |
Sell more phone systems to dealers, under your own brand.
Purple Cloud works with cloud phone providers that serve dealerships. Offer call tracking and AI call insights as part of your service, with your logo, your colors and a "powered by Purple Cloud" footer.
- White-label reporting with partner logos, colors and custom styling
- Read-only integration that never touches your customers' call routing
- AI on every call as a differentiator for your dealer customers
- Connections to the dealer CRMs your customers already use
Pick a department. We'll show you what it's missing.
Book a demo and tell us where it hurts most: sales follow-up, service phones or store-to-store reporting.